Transparency Guarantee
Return, Refund & Exchange Policy
We want you to wear HELANG with complete confidence. Our client care policies are designed to be effortless, transparent, and completely risk-free.
You have 7 days from delivery to request a complimentary return or size exchange.
Return Eligibility Guidelines
- ✓Items must be unworn, unwashed, and in original condition with tags attached
- ✓Original packaging should be intact where possible
- ✓Proof of purchase (order number or receipt) is required
- ✓Items marked as final sale cannot be returned
Non-Returnable Items
- ✗Items worn, washed, or altered
- ✗Final sale items (marked at checkout)
- ✗Items without tags or original packaging
- ✗Personal care or hygiene products
Need Assistance?
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Have questions regarding an ongoing return, doorstep courier pickup, or refund status?